Email us directly at: hello@oruvena.com
We aim to reply within 1-2 business days. Because LOMO Passport has zero user accounts, please do not include personal document images in your email.
LOMO strictly adheres to Regulation (EU) No 610/2013. For any calendar day, the app counts the number of days spent in the Schengen area within the preceding 180-day rolling window. Stays with national D-visas or residence permits are excluded according to official rules.
Rather than guessing legal rules for 200+ countries, LOMO curates deep, verified entry matrixes for 24 core nomad hubs across KR, US, JP, GB, DE, FR, CA, AU, and SG passports. For other passport combinations, the app explicitly marks "verification required" so you never rely on fabricated figures.
Ensure you are signed into the same Apple ID on your device. Open LOMO Passport, tap the Pro banner, and select "Restore Purchases" at the bottom of the paywall. Your active subscription will be verified and restored instantly.
Go to Passport → Data & Privacy → Export Encrypted Backup. Set a passphrase and save or share the encrypted file. On your new device, choose Import Backup and enter your passphrase.
Navigate to Passport → Data & Privacy → Advanced → Nuclear Reset. Confirming the two alerts will permanently delete all local databases and system keychain cryptographic keys.